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How long will my delivery take?
Will I have an order tracking number for my shipment?
Can my order be delivered to a Post Office Box address?
Will I have to pay customs taxes on my shipment?
What happens if there are banned items in my shipment?
If my returned products are confirmed to be defective or damaged, may I ask for a refund instead of a replacement?
What can I do if I have found defective or damaged products in my order?
Do I need to bear the return shipping or postage charges for the defective returns?
If I would like to return an item after I have received my order, what should I do?
Do I need to bear the return shipping or postage charges for the unwanted returns?
How will you process my refund for the unwanted returns?


How long will my delivery take?
Orders will be delivered by a courier-type service. You should expect to receive the order within three business days (i.e. excluding weekends and business holidays) from the time we ship out from our warehouse. Three business days is only an estimate; actual delivery time may differ depending on your local delivery situation and customs issues. If items in your order are not in stock, it will take longer to process the order.

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Will I have an order tracking number for my shipment?
Yes, you will receive an email informing you the shipping agent employed and the tracking number. You can simply track your order by using the online tracking service provided by the shipping agent.

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Can my order be delivered to a Post Office Box address?
Most couriers will not deliver to post office (PO, APO, FPO) box addresses. For smooth and swift delivery, we advise you to not list a post office box shipping address when placing orders. Doing so may delay your shipment.

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Will I have to pay customs taxes on my shipment?
Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy is the responsibility of our customers. 04024559 cannot make any guarantees or estimation on whether any shipments will or will not be required to pay customs-related levy. Please contact your local customs office for more information.

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What happens if there are banned items in my shipment?
Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, 04024559 is not responsible for reshipment or refund regarding the confiscated item(s).

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If my returned products are confirmed to be defective or damaged, may I ask for a refund instead of a replacement?
No, we will only arrange to prepare and ship a replacement for the original returned item instead of arranging a refund. However, if, in case, we are not able to provide a replacement of the original return item for any reasons, we will arrange to refund the item price minus the shipping fee by the issue of a coupon for your future shopping.

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What can I do if I have found defective or damaged products in my order?
If you receive an item that is damaged or defective, please email us within 14 days of delivery with your order number and a description of the condition of the damaged or defective item. Please note that unauthorized returns may be refused or disregarded.

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Do I need to bear the return shipping or postage charges for the defective returns?
If the returned item is confirmed defective or damaged, we will bear the return postage and reimburse the relevant amount by issuing you a coupon for your future shopping. However, we will ONLY be responsible for the return postage or shipping cost if you return the relevant item by standard Air Mail. All other means of returns such as registered Air Mail and Courier services will not be entertained. If the package is returned by any means other than regular Air Mail, We reserve the right to decide on the amount of shipping refund with reference to the cost of a regular Air Mail return. Please also note that we will only be responsible for the regular Air Mail shipping cost of the replacement item.

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If I would like to return an item after I have received my order, what should I do?
If you receive an item that is unwanted, please email us within 14 days of delivery with your order number.Please note that unauthorized returns may be refused or disregarded and that we will ONLY accept unwanted returns if they have not been opened and in good conditions.

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Do I need to bear the return shipping or postage charges for the unwanted returns?
Yes, you will be responsible for the return postage for your unwanted returns because we are not responsible for the shipping cost of unopened items return.

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How will you process my refund for the unwanted returns?
We will ONLY arrange to refund the proceeds by the issue of a coupon for your future shopping.

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Last Updated: 11 Apr 2007 09:31:27 PDT home  |  about  |  terms  |  contact
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