How long will my delivery take?
Orders will be delivered by a courier-type service. You should expect to receive the order within three business days (i.e. excluding weekends and business holidays) from the time we ship out from our warehouse. Three business days is only an estimate; actual delivery time may differ depending on your local delivery situation and customs issues. If items in your order are not in stock, it will take longer to process the order.
Can my order be delivered to a Post Office Box address?
Most couriers will not deliver to post office (PO, APO, FPO) box addresses. For smooth and swift delivery, we advise you to not list a post office box shipping address when placing orders. Doing so may delay your shipment.
Will I have to pay customs taxes on my shipment?
Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy is the responsibility of our customers. 04024559 cannot make any guarantees or estimation on whether any shipments will or will not be required to pay customs-related levy. Please contact your local customs office for more information.
What happens if there are banned items in my shipment?
Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, 04024559 is not responsible for reshipment or refund regarding the confiscated item(s).
Do I need to bear the return shipping or postage charges for the defective returns?
If the returned item is confirmed defective or damaged, we will bear the return postage and reimburse the relevant amount by issuing you a coupon for your future shopping. However, we will ONLY be responsible for the return postage or shipping cost if you return the relevant item by standard Air Mail. All other means of returns such as registered Air Mail and Courier services will not be entertained. If the package is returned by any means other than regular Air Mail, We reserve the right to decide on the amount of shipping refund with reference to the cost of a regular Air Mail return. Please also note that we will only be responsible for the regular Air Mail shipping cost of the replacement item.